Returns & refunds

REFUNDS

We offer a 14-day money-back guarantee on all our items, giving you 14 days from the date of delivery to request a return. Simply reach out to us to start the return process.

- Returns must be made within 14 days of receiving your item.

- Items should be in their original condition, unworn and unwashed.

Note that return shipping costs are not covered but you will be refunded the full amount paid to us, credited back to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  

CANCELLING AN ORDER

Once your order has been submitted we immediately begin the process of production of your personalized items.

Orders can only be canceled if the production process has not yet begun.

Every detail of your order is recorded and worked on to meet your precise preferences. Upon confirmation of details and completion of payment transactions, every piece of jewelry is designed to meet your requirements.

Since all personalized jewelry is uniquely designed to an individual's specifications, these pieces cannot be sold to other clients if returned. Therefore, it is imperative that you ensure that all details contained in your order are correct before being scheduled for shipping. Make sure that the spellings that need to be engraved are correct as well as the color, dimensions and any other details regarding your order.

 

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient address.

If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at contact@evermindjewelry.com as a reply to your order confirmation email with the updated details.

Once we process the order we are not able to change the address and we are not to be held responsible for incorrect or insufficient address.