FAQ
I DID NOT RECEIVE MY ORDER
Please email us at evermindjewelry@gmail.com, quoting your order number from the confirmation email. We'll assist you in tracking down your order.
CANCELLATIONS AND EXCHANGES
AM I ABLE TO CANCEL MY ORDER?
Once your order has been submitted we immediately begin the process of production of your personalized items.
Orders can only be canceled if the production process has not yet begun.
Every detail of your order is recorded and worked on to meet your precise preferences. Upon confirmation of details and completion of payment transactions, every piece of jewelry is designed to meet your requirements.
Since all personalized jewelry is uniquely designed to an individual's specifications, these pieces cannot be sold to other clients if returned. Therefore, it is imperative that you ensure that all details contained in your order are correct before being scheduled for shipping. Make sure that the spellings that need to be engraved are correct as well as the color, dimensions and any other details regarding your order.
WHAT SHOULD I DO IF MY ITEM IS DAMAGED OR INACCURATE?
Please contact our support team if any items arrived damaged, defective, or incorrect, and include a photo of the item.
We'll get a replacement item to you as soon as possible. Please do not return items to us without first obtaining authorization from support.
CAN I RETURN MY ORDER?
When you purchase our personalized jewelry, we offer a 14-day money-back guarantee on all our items, giving you 14 days from the date of delivery to request a return. Simply reach out to us to start the return process.
- Returns must be made within 14 days of receiving your item.
- Items should be in their original condition, unworn and unwashed.
Please note that return shipping costs are not covered but you will be refunded the full amount paid to us, credited back to your original payment method.